Track Your Order

How to Track Your Shipment

Once your order has been shipped, you will automatically receive a shipping confirmation email containing your Tracking Reference Number.

Please note that tracking information will become available after the shipping carrier completes the initial scan of your package. In some cases, there may be a delay of approximately 24–48 hours between shipment and the first tracking update.

If your tracking number does not display any information immediately, please wait a little while and check again later.

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Recommended Tracking Services

Most postal and shipping carriers provide updated tracking information as your package travels through the delivery network and arrives in the destination country.

You can use the following services to track your shipment:

• Global Tracking (Recommended): www.17track.net
  Supports most major international shipping carriers.

United States (USPS): https://tools.usps.com/tracking/

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Need Assistance?

If you have difficulty tracking your shipment or your order has not arrived within the estimated delivery period, please contact the Tintinnabul Customer Support Team.

Email:
support@tintinnabul.com

Phone:
+86 13617204054

Customer Service Hours:
Monday to Friday, 9:00 AM – 5:00 PM (GMT+8)

Note: When contacting us about a shipment, please include your Order Number and Tracking Reference Number so our customer support team can assist you as quickly as possible.